Protecting you as a consumer

The TRR Consumer Protection Guidelines are intended to:

  Clarify how TRR expects Service Providers to educate Consumers and respect and protect their rights;

  Encourage best practice by Service Providers and promote the provision of high quality services to Consumers;

  Ensure that all Consumers have all the necessary information they need to make well-informed decisions in a competitive market;

  Set out Service Providers; obligations with respect to Terms of Service, transparency in billing, quality of service and advertising;

  Provide Consumers the opportunity to resolve disputes with their Service Providers in an effective and efficient way and outline the role of TRR in dispute resolution; and

 • Increase awareness of Consumers’ rights and discourage Service Providers from abusing these rights.

 

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