TRR has an obligation according to PART 8 of the Act, 2009, to deal with customer relations and protections. TRR’s role is also to encourage best practice by Service Providers and promote the provision of high quality services to the Consumers. TRR wants to ensure that consumers will have all the information they need, in order to make a well-informed decision in a competitive Telecommunications market. Hence, the consumers need to be educated and be protected in their own rights.

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ICT Education Awareness: Texting & Talking on the phone dangerous while driving

E-Waste & Recycling:Whose responsibility is it?

How Internet and other Telecommunication Services can help

Universal Access to Bridge Digital Divide

Benefits and Challenges of Telecoms Liberalization

Telecommunications/Informations Communications Technology (ICT)

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Positive tips on Telecommunications

Consumer Complaint Process

Negative sights of Telecommunications

What is TRR

What is radio licensing

Terms of Reference Consumer and Business Advisory Groups

TOR Consumer and Business Advisory Groups

Complaint Form

Formal Complaint Form

Consumer Protection Guideline

TRR Consumer Protection Guideline

Comments received on Draft Consumer Guidelines

TRR Guidelines for Consumer Complaint Handling

Guideline for Consumer Complaint