Role

TRBR is seeking an Office Manager to fill in the role at our Santo Branch. The Office Manager will play a key and important role in supporting and managing the office and daily administrative Operations and related responsibilities, and in accordance with the Telecommunications, Radiocommunications and Broadcasting Regulation Act 2009 as Amended by Amendment No. 22 of 2018 (the Act).

The role includes:

  1. Understanding of the Vision, Mission, and Values of TRBR;
  2. Performing Reception, Administration and Office Management duties;
  3. Internal Accounting and Budget Administration including management of Petty Cash;
  4. Receiving Customer Complaints and direct them to relevant TRBR team for response;
  5. Organize and supervise other office activities (Facilities service, maintenance activities, events planning etc);
  6. Ensure operations adhere to TRBR Policies, Regulations and TRBR Act;
  7. Establish and maintain effective access to regulatory information’s and Conducting awareness in Luganville and nearby Villages;
  8. Keep abreast with all organisational changes and business developments;
  9. Provide support and assist other units within TRBR as required.

In particular, the Office Manager will be working closely with the Corporate Team. The Office Manager must work cooperatively with industry, consumers, and TRBR’s key stakeholders including the Government including working closely with other TRBR team members across all units; including Market Monitoring, Competition and Legal, Technical and UAP, Consumer Affairs and Internet Governance and the Regulator.

Required Experience and Qualifications

The applicant should have the following combination of qualifications and experience:

  • A certificate or Diploma in office management and/or administration
  • General office experience, familiar with office processes such as filing, banking and administrative work experience; or an equivalent combination of education and experience;
  • Good Leadership skills and ability to work within team/individual environment to deliver quality work within time frames;
  • A good understanding of Telecommunications technologies and ICT in Vanuatu;
  • Excellent written and oral communication skills in English. A good working knowledge of French and Bislama in addition is ideal;
  • Excellent computing skills and proficient of office computer systems including Microsoft Office applications.

Required Character Attributes for this position

Loyalty to and respect for the Office of TRBR, be proactive and reliable, have a pleasant outgoing personality, excellent inter-personal skills, strong customer focus, strong work ethic, take responsibility, show integrity, respect for others including leaders and the Organisation, have self-confidence, display excellent communication skills, be highly motivated, and a flexible, team player, and an ability to work under pressure. Willingness to do office errands and undertake duties as directed.  A driving license will be ideal.

Apply Online

All Applications must be submitted online via link https://www.trbr.vu/en/employment-application by 4.30pm on 03 September 2021.

For further enquiries please contact TRBR office on 27621 or email jobs@trbr.vu .

Attachments:
FileDescriptionFile size
Download this file (terms_of_reference_office_manager_santo.pdf)TOR - Office Manager, Santo branch 243 kB

Role

TRBR is seeking a Consumer Affairs Officer (CAO) to lead and coordinate our regulatory consumer focused responsibilities in the Telecommunications/ICT sector and in accordance with the Telecommunications, Radiocommunications and Broadcasting Regulation Act No. 30 of 2009 as amended by Amendment 22 of 2018 (the Act). The role includes:

  1. Understanding of the key consumer issues in the Telecommunications and Broadcasting Sector;
  2. protecting consumer interests;
  3. promoting user and investor education and confidence;
  4. monitoring and maintaining records of all promotional activities;
  5. lead on redress of issues brought forward to TRBR’s attention and maintaining records of all consumer complaints;
  6. investigate, consult and understanding the status of Internet consumption in Vanuatu to support the achievement of the People’s 2030 Plan;
  7. understanding the overall market and competition activities in the telecommunications and Broadcasting market industry in Vanuatu;
  8. Assisting with Universal Access Service objectives;

In particular, the Consumer Affairs Officer will provide support in the coordination of disputes between the Telecommunications and Broadcasting operators and consumers; coordinate all TRBR projects in areas of consumer relations and protection, monitor and coordinate the implementation of the Consumer and Advertising Guidelines, and the Consumer Protection Regulation. The Consumer Affairs Officer must work cooperatively with industry, consumers and with TRBR team members across all units; including Market and Competition, Technical and Internet Governance, Legal and Corporate and the Regulator.

Required Experience and Qualifications

Applicants must have the following combination of qualifications and experience:

  • A Degree in a relevant discipline, and 3 or more years of relevant Telecoms and ICT experience; or an equivalent combination of qualifications and experience;
  • A sound understanding of ICT/telecom’s technologies and, particularly, how they relate to and are used by consumers in Vanuatu;
  • Demonstrated knowledge and understanding of telecommunications and Broadcasting issues in the Pacific - and ideally Vanuatu;
  • Strong demonstrative experience, knowledge and skills on consumer issues, particularly from a consumer protection, enforcement and compliance perspective;
  • Sound project coordination and management skills;
  • Proven ability to lead communication and PR programs;
  • Experience in commercial roles and an understanding of the marketing and communications instruments;
  • Excellent written and oral communication skills in English. French and Bislama highly desirable;
  • Sound computing competence in Word, Excel, PowerPoint, MS Project.

Required Character attributes

Loyalty to and respect for the Office of TRBR, be proactive and reliable, have demonstrated management and leadership ability, ethical judgment, advanced communication skills, advanced economic skills and analysis, highly motivated, show respect and integrity, be a flexible, team player, respect others including leaders and the organisation, problem solving skills, responsive, deliver on time and at a high level, and an ability to work under pressure. Demonstrable and high-level management and leadership skill is a must.

Apply Online

All Applications must be submitted online via link https://www.trbr.vu/en/employment-application by 4.30pm, 03 September 2021.

For further enquiries please contact TRBR office on 27621 or email us at jobs@trbr.vu .

Attachments:
FileDescriptionFile size
Download this file (terms_of_reference_consumer_affairs_officer.pdf)TOR - Consumer Affairs Officer 223 kB