Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) developed a Consumer Awareness and Protection Plan (CAPP) for 2014 and beyond, in 2013 to promote consumer awareness and consumer protection. The implementation of the CAPP commenced in January 2014.
A Consumer Education Program (CEP) is also being developed to ensure Vanuatu citizens are appropriately educated to guarantee an educated citizen, capable of making informed decisions.
In its effort to give citizens of Vanuatu a forum in which citizens voices are heard, Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) established the Consumer Advisory Group (CAG) which consist of representatives from the civil society; and the Business Advisory Group (BAG) which consist of representatives of businesses providing telecommunications and radiocommunication services.
For more information about any of the above, contact TRBR at firstname.lastname@example.org or call on +678 27621 and talk to the Consumer Affairs Officer.