It is appropriate that telecommunications services and products accessed in Vanuatu by its citizens are reliable, of good quality and affordable.
Information about these services and product must be clear, concise and not misleading. If you feel you have been misled, not understood or not provided with sufficient information about a service or product and you wish to make a complaint, you have the right to do so.
Ensure you adhere to the following:
Firstly take your problem to your service provider—Digicel, TVL, Telsat etc. They are keen to provide you with the best services and are keen to assist solve your problem. It is their responsability to do so.
TVL's complaint procedure
Digicel's complaint procedure and Complaint handling procedure
If you are not satisfied with how your problem or complaint was handled, or feel they have treated you unfairly, you can approach TRR by completing and submitting this online complaints form.
Click next to voice your complaint.