The Telecommunications and Radiocomunications Regulator (TRR) has released a draft Quality of Service (QoS) Regulation prepared in line with Section 7(2) of the Telecommunications and Radiocommunications Regulation Act No. 30 of 2009, for consultation. This draft regulation is intended to guide Licensed Service Providers in their Quality of Service Reporting and sets out the parameters required in the reports.
Quality of Service Reporting are important in that they provide guarantees to consumers that Licensed Service Providers deliver predictable and high quality service all the time. TRR welcomes comments and feedbacks from all Licensed Service Providers, consumers and other interested stakeholders on the document. Response submitted to TRR beforeĀ 4pm on 25 November 2011.