News & Releases

TRR wish to inform all interested persons for the service of developping Telecommunications Market Database Application, that the due date for submitting quotes is now moved to 4 pm 31st October 2014. All information and contact information per the TOR and original advert remain the same.

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Download this file (trr_newspaper_notice_market_database.pdf)Market Database notice 242 kB

Responding to an unprecedented nationwide demonstration of interest and enthusiasm, the government of Vanuatu is set to announce the first candidates to receive ICT access, computer labs and tablets for schools throughout the country.


The Government’s Chief Information Officer, Mr Fred Samuel said “we received hundreds of applications, and now we have responded to them. The Government is proud to support this work; and we haven’t seen unity of purpose and commitment like this since independence. We have a long road ahead of us, but the first steps are critical, and it’s great to get started. We thank the Ministry of Education, Telecommunications and Radiocommunications Regulator (TRR) and the Australian Government, through its Governance for Growth (GfG) programme for its support and contribution”.

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Download this file (a_new_dawn_in_education_ict_enabler_final.pdf)Press Release: A new Dawn in Education - ICT enabler  514 kB

It is a requirement under Section 26 the Telecommunications and Radiocommunications Regulation Act that service providers enter into interconnection agreements in order to allow them to access to the other’s network.

Since the liberalization of the telecommunications market in 2008, Telecom Vanuatu Limited (TVL) and Digicel (Vanuatu) Limited are the two major service providers that are providing telecommunications services and for which an interconnection agreement between them is essential for fair competition to occur.

An Interim Interconnection Agreement between TVL and Digicel was signed for the period 25 June 2008 -25 June 2010. That was replaced by an Interconnection Agreement between TVL and Digicel which was negotiated and executed on 8 June 2012. This interconnection agreement became effective as of 26 June 2012 and will expire on 26 June 2016.

On 1st of April 2014, the two operators negotiated and executed a new interconnection agreement, without referral to TRR, and that is now in force. The agreement was then amended on 16th July 2014.

TRR released today, a documentary on “The Rensarie UAP Broadband Pilot Project” - a community based project on piloting the provision of Broadband Internet through a Telecentre, in a rural area called Rensarie, on the island of Malekula, Vanuatu.

The Pilot Project started in October 2010 and ended in November 2013. By stimulating the up-take of internet, the project focused on providing Internet as a sustainable business and for social development in this rural community.

The Pilot project is an outcome of the Government of Vanuatu (GOV) UAP framework and program, and is an initiative of and exemplifies collaborative working arrangement between GOV, TRR and the Australian Government. This Pilot project was funded by the Australian Government with aid via its Governance for Growth support for the Vanuatu UAP program, and was developed and implemented by TRR with the support and assistance of the GOV. The project was built by Incite; a local IT company and Telecom Licensee.

The Pilot period was developed in two phases; the first phase was a 12 month period that began on 1st December 2011 during which the Pilot project was managed by Incite as the tender winner to build the Telecentre. The second and final phase began in December 2012 and ended on 30 November 2013. During the final phase, the Pilot Project was managed by Rensarie College on behalf of the community. TRR had project management, technical auditing and oversight roles, during the entire pilot period.

TRR was honored to have this Pilot project handed over to the Rensarie Community by the Hon. Prime Minister, on 16 May 2014 during the celebration of the World Telecommunications and Information Society day in Port-Vila.

The documentary film captures the story of the Rensarie UAP Broadband Pilot Project, i.e. the implementation, development, impact and contribution of Broadband Internet on the social, economic, educational, health and personal development in rural areas. The film demonstrates and shares the lessons learned, the success and challenges experienced in this project which were used by OGCIO to support development of the Government’s Universal Access Policy.

This film (in English language) is intended to be used for national, regional and international television viewing as well as for distribution to other Regulators, Government bodies, Policy Makers and NGOs. This documentary is a production of MALCO Productions a small Ni-Vanuatu owned business.

TRR wishes to thank and acknowledge all stakeholders involved in the Rensarie UAP Broadband Pilot Project for their invaluable support, assistance and contribution.”

Watch the Documentary Film

The public might be aware that Vanuatu has several Emergency Services Operators which monitor phone lines for rescue and emergency situations.

The Office of the Telecommunications and Radiocommunications Regulator (TRR) wishes to raise public awareness of these numbers and inform Vanuatu citizens of current problems with hoax calls to these operators.

Those operators and the emergency phone numbers allocated to them are:

Emergency Phone Numbers Emergency Service Operators
111 Police
112 Vila Central Hospital and Ambulance
113 Fire Brigade
114 Maritime Emergencies
115 ProMedical - VEMSA

Because of their critical nature, calls to these numbers are purposely “free of charge”, to assist and help people in critical and emergency situations to reach appropriate Emergency Services Operators they need for help and assistance.

There currently is a problem, however, in that some people are abusing this privilege and assistance mechanism, and distracting the Emergency Services Operators from undertaking their critical tasks.